Cancellation and Refund Policy

DigiSim supplies online digital features and educational content. Charges for a correctly supplied period are not routinely refundable after any cooling-off right has expired or been validly lost, but this commercial position never overrides mandatory cancellation, conformity, repeat-performance, price-reduction, refund, chargeback or other legal rights.

We also review duplicate or unauthorised charges, an accidental wrong order reported promptly, and a material access defect that we cannot resolve within a reasonable time. The review process below is additional to, and does not replace, statutory remedies.

You may evaluate the Free plan before ordering. Using Free does not waive rights in a later paid order, and subjective dissatisfaction does not remove a remedy where the paid Service failed to match its description or applicable legal standards.

If you are a consumer in the United Kingdom or European Economic Area and enter a distance contract, you will generally have 14 days from the day after the contract is made to withdraw without giving a reason, subject to the rules and exceptions that apply to the particular digital content or service.

Current DigiSim checkout does not ask you to waive a statutory cooling-off right. Access may start after payment, but accepting the Terms, paying or starting to use DigiSim does not by itself remove that right. If a different supply arrangement is expressly agreed, a digital-content waiver is effective only when all legal conditions are met, including prior express consent to immediate supply, acknowledgement that the right will be lost and the required durable confirmation. Services follow their own rules: a proportionate charge for early supply requires the legally required express request and information; losing the right on full performance requires the applicable agreement and acknowledgement. We will not infer either from a general Terms checkbox.

To withdraw, email support@digisim.io within the applicable period with a clear statement that you are canceling. Include your account email and order or invoice reference if available so we can identify the purchase. You may use the optional model form below, but no special wording or form is required. Missing information does not invalidate an otherwise valid cancellation notice. Any longer period caused by missing required pre-contract information remains available.

Contact us as soon as reasonably possible. We will first identify the order, the feature affected and whether a statutory or additional commercial remedy applies.

Duplicate or unauthorised charge:

We will refund a confirmed duplicate DigiSim charge. For a payment you did not authorise, contact us and your card issuer promptly; we will cooperate with Stripe and refund where investigation or applicable payment law requires it.

Faulty, misdescribed or unavailable digital content or service:

Where the Service does not conform to the contract, consumers may be entitled to repair or replacement, repeat performance, a price reduction or a refund under applicable law. We will attempt a suitable fix within a reasonable time and without significant inconvenience; if that is impossible or unsuccessful, we will provide the remedy the law requires.

Accidental wrong order:

Tell us promptly if you selected the wrong plan, interval or seat quantity. Where no stronger legal right applies, we may transfer, credit or refund the order after considering activation, use, billing costs and whether another plan was intended. This additional review is discretionary but will be handled consistently and fairly.

Classroom and institutional orders:

A consumer purchase keeps applicable consumer rights. A school, university or business purchase is governed by its accepted quote, invoice, purchase order or separately signed agreement as well as these Terms. An institution cannot waive a student's individual data-protection rights.

Subject always to cooling-off and mandatory conformity rights, we do not normally grant an additional discretionary refund solely because of:

• A change of mind after the applicable cooling-off period expired or was validly lost.
• A preference for a different teaching style, pace or difficulty where the content matched its description.
• Failure to use an available paid feature during the billed period.
• A local internet, device, firewall or browser issue where supported requirements were disclosed and the DigiSim Service was conforming.
• A minor issue that does not prevent the Service's material use and is corrected within a reasonable time.
• A reasonable catalog correction or replacement that preserves the plan's essential paid functionality.
• Loss of access caused by a user's material breach after a fair suspension or termination process.
• A subscription renewal that was clearly disclosed and not canceled before billing, unless law gives a cancellation or refund right.
• Exchange-rate movement or a fee imposed independently by the user's bank; we still refund the correct original transaction amount when a refund is due.
• A request that cannot be linked to a DigiSim transaction after reasonable identity and order checks.

Currency, method and timing:

We issue a refund in the transaction currency using the original payment method unless you expressly agree otherwise, without a DigiSim refund fee. For a valid UK cooling-off cancellation, payments due are reimbursed without undue delay and no later than 14 days after the day we are informed of your decision to cancel. Other statutory remedies follow their own applicable deadlines; our review does not postpone a deadline fixed by law. Stripe and the receiving bank may need additional time to display an issued refund. If the original payment method cannot receive it, we will agree a suitable alternative with you.

Partial refunds and credits:

A proportionate refund or price reduction may be required by law or offered to resolve a partially affected service period. Any voluntary credit will be clearly identified and will not replace a cash refund where you are legally entitled to one.

Pro renews monthly or annually as selected. Self-service Classroom subscriptions renew annually per seat until canceled; administrator-invoice orders follow their accepted terms. The amount and interval applicable to your purchase are shown before you order and in the billing records.

You can cancel through DigiSim's billing controls or the Stripe customer portal. Cancellation stops future renewals and normally leaves access active until the end of the paid period. It does not itself close the account or delete projects.

Unused time in a current period is not routinely prorated after cancellation, subject to cooling-off rights, a statutory remedy, a separately agreed institutional term or another commitment stated in this policy. We will give advance notice of a subscription price increase and a way to cancel before it applies.

Founder and supported earlier one-time purchases have no recurring fee. Existing entitlements are not converted into subscriptions merely because DigiSim now offers Pro. "One-time" describes billing and does not promise that an online service will operate perpetually; access duration and discontinuation safeguards are described in the Terms of Service.

A historical goodwill migration or grandfathered entitlement does not remove rights attached to its original paid order. A free entitlement has no cash refund value, although we will still correct account or access errors.

Complete and send this form only if you wish to withdraw from the contract. You may instead send any clear cancellation statement. Delete whichever option does not apply. The account email and order reference are optional aids to identifying your purchase.

Optional Model Cancellation Form
To: DigiSim Technology Ltd · Company no. 16962306 · Registered in England and Wales
Office 16555, 182–184 High Street North, East Ham, London, E6 2JA, United Kingdom
support@digisim.io

I/We hereby give notice that I/We cancel my/our contract for the supply of the following service:

Service or plan:


Ordered on:


Name of consumer(s):


Address of consumer(s):


Signature of consumer(s) (only if this form is sent on paper):


Date:


Account email (optional):


Order or invoice reference (optional):

Download the cancellation form (.txt)

Send to support@digisim.io or the postal address shown above. Keep a copy of your notice and when you sent it. This page does not submit a request or collect the information you enter in your downloaded copy.

Email us promptly. A statutory request made within its legal deadline remains timely even if our review finishes later.

Include the account email, order or invoice reference, charge date and plan if available, and a short explanation of the request. Never send a full card number or card security code. We may ask for proportionate information to identify the account or payment. We do not publish a general support response-time SLA; statutory deadlines still apply, and a timely cancellation does not depend on when we acknowledge it.