Refund Policy

Thank you for purchasing the DigiSim Pro from DigiSim.io.

We appreciate your business. As our products are digital software licenses and educational materials that are delivered instantly via browser access, we have established a specific policy regarding refunds to protect our intellectual property.

By placing an order at DigiSim.io, you agree to the terms set forth below along with our Privacy Policy and Terms of Service.

1. No Refunds on Digital Products

Since the DigiSim Pro grants immediate access to proprietary digital simulation tools, full curriculum materials, and software creation features, all sales are final.

We generally do not offer refunds once the purchase is completed and the account has been activated or accessed. Unlike physical goods, digital software licenses and knowledge-based products cannot be "returned" once they have been used or viewed.

2. EU & UK Right of Withdrawal (Waiver)

If you are a consumer located in the European Union or the United Kingdom, you typically have a right to withdraw from a contract within 14 days.

However, by purchasing digital content from DigiSim.io and clicking the "Pay" or "Subscribe" button, you expressly consent to the immediate performance of the contract (immediate access to the software and materials). You acknowledge and agree that you lose your right of withdrawal (the 14-day cooling-off period) once the digital content is made available to you.

3. Exceptions for Refunds

While our general policy is strictly no-refunds, we may consider refund requests under the following specific technical circumstances:

Duplicate Payment: If you were accidentally charged twice for the same order due to a payment gateway error, we will immediately refund the duplicate charge.

Unresolvable Technical Defects: If a major technical defect on our end prevents you from accessing the platform or using the core features as advertised, and our Support Team is unable to resolve the issue within 3 business days of your report, a full refund will be issued.

Please note that refunds are not granted for:

• Change of mind or lack of time to use the software.
• Incompatibility with hardware that does not meet the minimum requirements stated on our website.
• Failure to utilize the license during the 12-month active creation period.

Currency and Exchange Rates: All refunds are processed in the original currency of the transaction (e.g., GBP or USD). DigiSim is not responsible for any differences in the final amount received due to currency exchange rate fluctuations or fees imposed by your bank.

4. How to Contact Us

If you believe you qualify for a refund based on the technical exceptions above, please contact us within 14 days of your purchase.

• Email: support@digisim.io
• Company: DigiSim Technology Ltd
• Address: Office 16555, 182-184 High Street North, East Ham, London, E6 2JA, United Kingdom

Please include your Order ID and a description of the technical issue in your email. We aim to respond to all inquiries within 24-48 business hours.